Returns & Exchanges
At Oaktree Memorials, we stand behind the craftsmanship of our products and want to ensure you are satisfied with your purchase. If you are not completely happy, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the item in its original packaging, ensuring all components and documentation are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing